Unimpressed - is this what to expect

So I enrolled in the platinum course last week, so far I’m unimpressed and concerned

I was told my coach would call me between 10 and 11 on Thursday. By 12:30 nothing. Contacted Vince and I finally get a call at 12:45

Today, I connected to the inner circle webinar. been on for 25 minutes. no-one is there.

Is this what to expect?