You should only send a PM or Private Message to the Moderator or Forum Admin when you need to have a private communication about an issue regarding the forum.
If your question isn’t regarding the forum then send it to our support team using our ticket system.
https://support.johncrestani.com/hc/en-us/requests/new
I do not personally respond to PMs here. If you have something that you need to speak with me specifically about, send it to my support desk, and they will determine if it requires a response from me.
It is always best to post questions in the forum so that everyone can benefit from the question and the answer!
Best,
JC