Google suspending account indefinitely

Please find an email from Google Ads describing my actual status. Short explanation: My Google Ads account has been suspended, and I have no rights to claim. I also can not open another account. When I asked by email, to please help me to solve the issue and also explain what the reason for such decision was I just got the second email back as a response. I just want to learn what I did wrong that is all. But to learn I need a feedback from them. I submitted another appeal. Lets see what’s happen (emails bellow). If anybody can give me a direction on what to do. I shall appreciated it.
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What products were you promoting?

What were your next steps - are you back on Google ADs?