Facebook video is not showing up in the preview

I’m getting ready to post my Facebook ad. I did the headline the title and everything. The video is loaded but once it goes to the preview there is sound and no video. Am I doing something wrong?

Hi @maxlomas, Have you tried deleting the video from your Ad and uploading it again? You can also try Saving the Ad, closing it down and re-opening it again to see that it is ok. Let me know if you are still having trouble :slightly_smiling_face: