Cant progress past week 1 video 4, cleared cache, signed out/in, used diff browsers

Im having an issue viewing the 4th video of week 1 as many others. Ive cleared my cache on my avast browser, microsoft edge and firefox, signed out and signed back in, on all 3, but im still getting the invalid access message.

Hi - send us an email in support with your user name and we will get it fixed for you.