Gee I am surprised to read about your problems as support has been very responsive. As goes basic instructions, the changing interfaces of Google and such can be a challenge so I agree that might be a problem at times.
As goes webinar sign in or getting the SAS panel, for sure that went well for me - you see the process on I think Module 2. Take care, like anything worthwhile I will agree this is not easy, but stick with it, that is what separates the winners and there are many in affiliate marketing.