Not eligible for "Customer List"/ "Customer Match" in Google AdWords

Will not let me create a customer list on google ad…this is the message…
“Your account is currently not eligible to use Customer Match” Proceeds to tell me the requirements below I need and this is the first time I have used this platform "google ads

Requirements for using Customer Match

Customer Match is not available for all advertisers. To use Customer Match, your account must have:

  • A good history of policy compliance.
  • A good payment history.
  • At least 90 days history in Google Ads.
  • More than USD 50,000 total lifetime spend. For advertisers whose accounts are managed in currencies other than USD, your spend amount will be converted to USD using the average monthly conversion rate for that currency.

If you want to start using Customer Match and you meet the requirements above, you’ll need to contact your assigned account manager to request access to Customer Match.

Will not let me create a customer list on google ad…this is the message…
“Your account is currently not eligible to use Customer Match” Proceeds to tell me the requirements below I need and this is the first time I have used this platform "google ads

Requirements for using Customer Match

Customer Match is not available for all advertisers. To use Customer Match, your account must have:

  • A good history of policy compliance.
  • A good payment history.
  • At least 90 days history in Google Ads.
  • More than USD 50,000 total lifetime spend. For advertisers whose accounts are managed in currencies other than USD, your spend amount will be converted to USD using the average monthly conversion rate for that currency.

If you want to start using Customer Match and you meet the requirements above, you’ll need to contact your assigned account manager to request access to Customer Match.

Can someone help me to upload the buyers list onto my YouTube ad audience? John says to click a certain audience and, on his end, The biz opportunity list appears in the drop down box. Mine shows nothing because it is a brand new account. When I go under Google ad campaign and click audience, I tried to upload the list but it didn’t work. What type of file is it? Exel?

How do I get the buyers list on my YouTube ad?

hey there @ngalaod maybe this might help? Not eligible for "Customer List"/ "Customer Match" in Google AdWords

Thank you, Jeanette! I missed that thread.

I am not eligiable to do this

Requirements for using Customer Match

Customer Match is not available for all advertisers. To use Customer Match, your account must have:

  • A good history of policy compliance.
  • A good payment history.
  • At least 90 days’ history in Google Ads.
  • More than USD 50,000 total lifetime spend. For advertisers whose accounts are managed in currencies other than USD, your spend amount will be converted to USD using the average monthly conversion rate for that currency.

If you want to start using Customer Match and you meet the requirements above, you’ll need to contact your assigned account manager to request access to Customer Match.

I am having the same problem, I did not as as yet upload the Biz list because I missed something on how to do it. Mine also shows nothing. This Isn’t very helpful, I know and I’m feeling I missed a page.

After watching google display ad setup, clicking on the completed button, and then hitting the next lesson button below the video, i ended up at a video titled “How To Upload a Buyers List”. I noticed it wasn’t listed as a lesson in the menu on the left and while following the video to upload the buyers list, I was informed by google that I do not qualify for this feature. The listed requirements are

  • A good history of policy compliance.
  • A good payment history.
  • At least 90 days history in Google Ads.
  • More than USD 50,000 total lifetime spend. For advertisers whose accounts are managed in currencies other than USD, your spend amount will be converted to USD using the average monthly conversion rate for that currency.

Charles

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